Golden, Myra
Delivering Bad News to a Customer
LEO-SUED Medien

Customer service is about providing the best experience to a customer-yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship with the company strong and intact? This course outlines a simple four-step approach that can be used in variety of customer service settings. Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.


Ausleihstatus des eMediums wird abgefragt...
Dieses Medium ist ein elektronisches Medium (eLearning). Sie können dieses Medium im eMedien-Portal Ihrer Bibliothek ansehen, entleihen oder vormerken.
Zum Download / Zur Anzeige

Weiterführende Informationen

Personen: Golden, Myra

Golden, Myra:
Delivering Bad News to a Customer : LinkedIn, 2017. - 00:48:13.00

Zugangsnummer: EM-1505227416
Signatur: eLearning - LEO-SUED Medien