Toister, Jeff
Using Customer Surveys to Improve Service
LEO-SUED Medien

Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He'll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality.


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Weiterführende Informationen

Personen: Toister, Jeff

Toister, Jeff:
Using Customer Surveys to Improve Service : LinkedIn, 2015. - 00:52:10.00

Zugangsnummer: EM-1505316046
Signatur: eLearning - LEO-SUED Medien